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Effective Date: [Insert Launch Date]

This Privacy Policy explains how Twina (“we”, “us”, or “our”) collects, uses, and protects your information when you use the Twina mobile app and website.

We may collect the following types of information:

• Email Address – if you register, sign up as a creator, or contact us
   
• Audio Data – when you speak with Twina (used for conversation, not stored long-term unless explicitly saved)
   
• User ID & Device ID – to identify your account and keep your experience consistent
   
• Usage Data – such as app opens, mood check-ins, and interaction patterns
   
• Crash & Performance Data – to improve app reliability and performance
   

We use your data to:

• Provide personalized experiences and daily emotional support
   
• Enable core features like mood tracking, journaling, and voice interaction
   
• Support creator tools and referral programs
   
• Monitor performance and improve stability
   
• Respond to support requests
   

We do not sell your data or use it for third-party advertising.

3. Data Sharing

We may share limited data with third-party service providers only as needed to operate Twina (e.g., for voice processing or analytics). These partners are contractually required to protect your data.

You can:

• Access and edit your mood history or audio logs (if saved)
   
• Request deletion of your data at any time
   
• Opt out of creator programs or referral tracking email.

We may share limited data with third-party service providers only as needed to operate Twina (e.g., for voice processing or analytics). These partners are contractually required to protect your data.

You can:

• Access and edit your mood history or audio logs (if saved)
   
• Request deletion of your data at any time
   
• Opt out of creator programs or referral tracking
   

Twina is safe for users of all ages, including children. However, we do not knowingly collect personal information from children under 13 without parental consent, in compliance with COPPA.

We take reasonable measures to protect your data, including encryption, limited access, and secure storage.

If you have questions about this Privacy Policy, contact us at:
support@twina.ai

We may update this policy as Twina evolves. We’ll notify users of major changes in-app or via email.